I only received part of my order. I live in Canada and have it shipped up and it doesn’t usually take that long to get to me and very nicely packaged and have never had any problems with damaged items. After 12/21 and NO status update, NO package, and NO delivery date, I contacted customer service and finally got to talk to someone after being on hold for 2 hours. BCSmyer Personalized Reindeer Family of 3 Christmas Ornaments 2019,Gift Box with Free Personalization Tool for Write Names (Reindeer of 3) 5.0 out of 5 stars 1 $21.99 $ 21 . Ordered some Christmas and bereavement gifts on November 28, 2020. Very disappointed. I will definitely be writing another review!!! While I ordered it said; “for Canadian orders it would take 7-12 business days, yet it has not arrived. Where is my order????? Join the 470 people who’ve already reviewed Personalization Mall. I made my Christmas gift purchase 3 weeks ago. Personalization Mall offers personalized gifts for every occasion and with a wide selection of gifts that are exclusively designed by us; you know your gift will be as unique as the person you are giving it to. If this changes in the future we'll keep you updated. December 6th still not enough time for Christmas delivery. !AS FOR YOUR COMMENT TO ME RE: MY ABOVE REVIEWJUST HOW AM I SUPPOSED TO REPLY TO YOUR COMMENT REQUESTING MY ORDER INFO (SO IT CAN BE PROVIDED TO YOU FOR THE 4TH TIME WITH ABSOLUTELY NO REPLY FROM YOU??) Ordered gifts for a 21st bday on 11/30. … Their shipment is bad to Canadian orders. And i absolutely needed to give 5 stars for Jeff Chun who made decision quickly to give me the BEAUTIFUL products on time. Reply from Personalization Mall As an online retailer, every change, addition, edit, and viewing of an order creates a digital path that cannot be erased or canceled. Ordered on the 12th and was told it would arrive in 7 business days. Your experience can help others make better choices. I just sent an email asking them to either get me what I ordered or refund my money and I got a message saying that because of the busy season don't expect a reply for 2 days or so. No one to pick up phone and wont reply to emails. I have placed 3 orders since 11/30 and received all 3 orders. If there is anything else we can do to help please let us know. Thanks for your continued patience, Carol. I was able to check status on my order. Your experience can help others make better choices. I'd leave a ZERO if I could. I would’ve ordered somewhere different if I knew ordering on December 6th meant it wouldn’t be here by Christmas. I was very amazed when i saw the products. Personalization Mall Free Shipping Canada January 2021. Not valid for corporate store items. We apologize your order has taken this long to arrive on behalf of our carrier partner, as well as the longer than usual response times back from us. Hey, Morgan. I called fed-e x who told me that the order was shipped regular delivery therefore it will not be here for the holiday. On 12/15, I got a message saying that it was shipped. Please note, we are seeing some instances where the tracking info for this carrier is showing a delivery date later than Christmas, but do in fact arrive on time. This place is a rip-off. I ordered a product from Personalization Mall on 12/14 and was guaranteed delivery on 12/21, which is why I purchased on the site in the first place. Personalization Mall ranks 365 of 3099 in E-commerce category. (Expires:04/30/2021) I purchased a keepsake for my husband it ended up being 48 dollars and some change. PersonalizationMall.com offers economy shipping service to Canada. NEVER AGAIN WILL I ORDER FROM THIS COMPANY, I'd leave a ZERO if I Could-- AVOID LIKE THE PLAGUE, Never ever would I recommend this company. I will able to give my family this WONDERFUL GIFT tomorrow!! Can you please provide your order number so that we can assist you further? I have been on hold for 30 minutes, still no answer. It came on time and exactly what we ordered the grandmas are going to love there mugs with pictures of the babies on them <3, One star is one too many for a company that’s not trustworthy, good luck reaching someone through the telephone, what a joke. I called customer support and emailed them but couldn't reach anyone. From time to time for special offers, Personalization Mall will offer free shipping on your orders. HOW CAN YOU ACTUALLY BE REACHED???? Personalization Mall is a top merchant due to its average rating of 4.5 stars or higher based on a minimum of 400 ratings. Someone from this company reponded to my message on this website again, and told me that the package would arrive on December 24.Today is December 24. As of now I am out over $ 50 with nothing to show for it. Hey, Breanna. He let me know that he thought my orders had been lost by carriers, so he entered the replacement for me. Does not ship to PO boxes. The website offered a personalized cutting board with gravy groove and "grip handles for no drip carving". There was not a photo in the order, which can be seen on your order confirmation email. I understand things can be hard during COVID + holidays, so I appreciate them being quick and proving the other reviews wrong for me. I wish I would have read the reviews before ordering from this company. Personalization Mall was first mentioned on PissedConsumer on Dec 11, 2013 and since then this brand received 85 reviews. They gave me delivery day "December 21". I planned to used these items as Christmas gifts for my family members. 25 PersonalizationMall.com reviews. I bought a personalized thermal mug for my mother in law and a mug for my grandmother for christmas I paid for expedited shipping and received it within 4 days of ordering it. Online Shopping in Burr Ridge, IL. I ordered way ahead of time just to aviod such issues. Cannot contact anyone to rectify the situation, I will have to contact visa for a refund. Shop now!. Ok this place is the WORST. Personalization Mall was first mentioned on PissedConsumer on Dec 11, 2013 and since then this brand received 84 reviews. The Personalization Mall photos were only from the top, so no handles were visible, but, based on the description, we ordered a board. I tried emailing and they come back "unable to deliver". 99 I ordered a gift 13 days ago called “#1 dad personalization” from personalizationmall.com. BBB accredited since 5/1/2008. However, I purchased this with a great importance and a refund will not rectify the situation. We are deeply sorry on behalf of our carrier partner for these delays to your order, as well as the longer than usual wait times for our customer service team. However, i used the tracking numbers to check and noticed that THE ITEMS NEVER MOVED! I placed my order on Nov 28th & still have not rec'd it. Personalization Mall is a top merchant due to its average rating of 4.5 stars or higher based on a minimum of 400 ratings. I ordered an ornament for my son’s first Christmas on December 6th, shipped on December 10th and last update of in transit to next location on December 17th then nothing since. The personalization looks very well done. This is not the first time I’ve ordered from Personalization Mall and everything has been great. Please beware of this site.Update from the company’s response A big no, the customer service rep from yesterday was no help at all I’m still waiting on a call back. Personalization Mall ranks 49th among Gifts Other sites. They will reach out directly if necessary. BUT they choose to ship with the least expensive most unreliable shipper. price. Emails, emails, excuses, however I still have not received my order. This is a sham, the company is charging extra shipping fees and shipping regular delivery...never again. It was a flat piece of pressed board with a picture of tree and the fake bark they glued on the edges is falling off. You can’t get any service over the phone and they never call you back. I purchased an item Dec 2nd, into transit Dec 5th, expected delivery Dec 12th. It has been sitting one state over for over 2 weeks??? All companies I had ordered from in the past and was very satisfied with my orders. Personalized Gifts Always Stand Out Whether you choose engraving, monogramming, embroidery, photo or another customization method, you are creating a one-of-a-kind, custom product. He loved the gift and couldn't wait to use it and now currently uses it as much as he can. Hello, Paula. This is the PersonalizationMall.com company profile. After putting my review on this site, I got a response from Personalized Mall. They are doing VERY GOOD JOB and deserve 5 stars. I was promised my items for December 1st. Emailed the company the night it came, no response. Does not ship to AK/HI/Canada/Puerto Rico. Right now I wouldn’t even give them a 1 star review. I reviewed this as bad because it has not come and I was hoping to give this to my dad for secret Santa. Not the greatest first impression. I sent an email and again have not heard anything regarding my order. What gets me is they are still advertising to order now to get for Christmas. They are quick to take your money but yet you can’t get your items. Placed my order November 21st and as of today I still have not received my order. A free inside look at company reviews and salaries posted anonymously by employees. I can't believe I have to give a star rating to something I believe is a huge scam. My order has been “in transit” since 12/12/20, it is now 12/23/20 with no response to my emails, forget about reaching PM it’s just a recording. Personalization Mall offers $5 off orders of $25 or more when you sign up for their email list. Can you please provide your order number so that we can assist you further? No balance or credit carries over. Only the latest review will count in the company's TrustScore. Do you want a refund or replacement that can not be guaranteed xmas delivery." The WORST customer service EVER!! Beautiful . Before I purchased the item, I was guaranteed delivery by 12/21. I am going to forward your order details and comments to our customer service management team immediately so that they can review further. Hey, Linda. This is absolutely ridiculous! I will call my credit card to dispute their charges. YOU DON'T READ OR ANSWER EMAILS NOR DO YOU ANSWER YOUR PHONES!! Could you please provide your order number so that we can assist you further? *** just some suggestions for this company. Terrible place. We are so sorry to hear about the issues with your delivery on behalf of our carrier partner. The overall rating of the company is 2.2 and consumers are mostly dissatisfied.. I will not be doing business with this company again. No returns unless defective. On hold at hours at a time. At time of sale 7-10 days delivery. Nobody answers the phone there. The overall rating of the company is 2.1 and consumers are mostly dissatisfied. Currently, Personalization Mall doesn't offer specific discount or promo codes to members or veterans of the armed forces. Reviews from Personalization Mall employees about Personalization Mall culture, salaries, benefits, work-life balance, management, job security, and more. On December 22, i got and FeDex Tracking number. Reviews from PersonalizationMall.com employees about PersonalizationMall.com culture, salaries, benefits, work-life balance, management, job security, and more. After putting my review on this site, I got a response from Personalized Mall. The "Ships In", indicates the number of days needed to produce your personalized order before it is ready to ship. They will reach out directly if necessary. I am so EXCITED and HAPPY. Join the 407 people who’ve already reviewed Personalization Mall. I had to take the initiative and reach out to them to request some assistance on locating my package. I tried contacting the company and have never received a response. Ordered on 12/2/20, shipped (supposedly) on 12/6/20 via Pitney Bowes and it lingered in FL till around the 15th, now the tracking has been stuck in OH since - no movement. the only reason I am giving them a 1 on the ranking is there is no 0. They refuse to help you. Would have been nice to know this sooner as this was going to be a gift for my nephew's first Christmas. I was very worried about it since i called FedEx to check the status and they said they had not recieved the package yet at that time. And I will be reporting them to the Better Business Bureau. Their selection and prices are great. You guys must be overwhelmed with A LOT OF UNEXPECTED THINGS! We appreciate your reaching out and providing your feedback. Don't think it is possible for a package to get from St. Louis to Des Moines in 5 minutes. We wish you and your family a happy holidays. I haven't gotten and emails stating they have been shipped or anything. They charged almost 12 dollars for shipping. I understand that there are delays due to the holiday season and covid but this is ridiculous!! Hello, Dara. Ordered christmas gifts 2 weeks ago dont have them either. This is ridiculous. Thanks, Joel. When the Free Shipping code are active, simply add any qualifying merchandise to the shopping cart OR meet the promotional minimum order value, then proceed to the checkout page. Can you please provide your order number so that I can help investigate and escalate your concerns accordingly? Then December 7, 8, 9, 10 and so on. We are very sorry to hear about these issues with your order. Tomorrow contacting VISA to file a dispute for refund. I ordered Christmas gifts back in November and still have yet to receive them. Hey, Joel. Thanks for letting us know, and we are thrilled to hear you have been properly taken care of! Browse our selection of the top rated Christmas gifts. They absolutely do not respond to emails. Shop for personalization mall at Bed Bath and Beyond Canada. I have 16 emails from them about the two items I ordered. The order was placed on 11/27/20. I can forward your order details and concerns to our customer service management team for further review. Emailed them and got no response. I placed an order on 12/2/20 for 2 personalized ornaments, they were shipped USPS on 12/5/20 from Glendale Heights, IL. I want to make people aware of the bad reviews this company holds based on these exact matters. Hey, Charlene. They put you on hold until you give up and hang up. Impressive!!! Hey, JT. I placed an order on December 1st. They will reach out directly if necessary. THEY LOST MY PACKAGE...). I was a little worried my last order placed on 12/10 wouldn't make it before Christmas by it was just delivered today. I agree with the other reviewers that have written something. See BBB rating, reviews, complaints, request a quote & more. Today is December 22nd and my order still not here. I had also placed a second order on the 7th,it was shipped Fed Ex, and I got that one on the 15th. I was able to check status on my order. All reviews contain valuable insight for our shoppers! Will never order from them again. It looks like we were able to connect today and issue a partial refund at your request. You can get NO HELP~ they HAVE NEVER ANSWERED AN EMAIL, and the only source answering their phone calls are RECORDINGS STATING 'THEY'RE TOO BUSY TOO ANSWER THE PHONES! My gift location? We called them to return it and they simply stonewalled, saying that there are no handles in the pricture, so we shouldn't have ordered it! I tried to call customer service. No respose, or updates or anything!! Secondly, i also gave 5 stars for Jeff Chun who put his efforts to solve the issues. Hey, Carol. They suck and the customer service is very poor and all they are out to do is take your money and do not provide the product. Like I said worse company ever.Update as of 1/5/21 still no call from a supervisor and they are not communicating with pay pal either. It says it was processed December 2 and shipped on December 8. Whether you’re shopping for your family or friends, these gifts are sure to please. All content is posted anonymously by employees working at PersonalizationMall.com. I payed more for shipping then my order. It is now 12/23/20 and I have yet to have my order or a simple response from my emails. I am seeing some recent movement on your tracking info as recently as today 12/22. At this point they can keep the order just process my full refund. This fragile item was barely wrapped in any packaging material, of course it was going to break! We are very sorry to hear about these issues with your order and can definitely understand your frustration. I will never buy from this company again. The overall rating of the company is 2.1 and consumers are mostly dissatisfied. I ordered two gifts off of here for my parents (the customizable heart plaques), and then read reviews and I was honestly kind of nervous after doing so. Orders are shipped M-F, via iParcel.Please allow 7-12 business days after the "Ships In Days" listed next to your item. Classic bait and switch. We realize how frustrating and confusing this must be, but given your order has had recent tracking updates as of yesterday 12/21, we do still anticipate this to arrive on time. Personalization Mall was first mentioned on PissedConsumer on Dec 11, 2013 and since then this brand received 68 reviews.. Personalization Mall ranks 24 of 198 in Events category. Still waiting on my package....when is it coming? Called on Monday, 12/21....after being on hold for over 30+ minutes, the line was disconnected. Hello, Joanne. They will reach out directly if necessary. Is there a Personalization Mall coupon code for new customers? I trusted PM with my Christmas order because they are a part of such great companies like 1-800-Flowers, Harry & David, and the Popcorn Factory. Such handles are critical when serviing a heavy roast, so you don't drop the board the last inch or so onto the table. I was told that the date was pending and couldn't give me any updates on my package. Ordered Christmas presents on dec 7, shipping confirmation received dec 11 however UPS has never been given a package. I emailed the shipping company they said it’s with USPS. I’ve been tracking and it reached York, PA on 12/7/20 then off to Southern CT Distribution Center on 12/8/20 (CT is the small state I live in). I sent an email, and still haven’t received a response. Horrible company buyer beware. | Read 381-400 Reviews out of 470 Consumers complaining about Personalization Mall most frequently mention customer service, tracking number and business days problems. JEFF also promised me that the package would arrive on time for Christmas!I used the FedEx tracking number to check the status. Rest assured, we do still expect your order to arrive in time for Christmas. The customer service rep is saying my first order was received via fed ex on the 15th. Well, you guessed it -- no handles! Their response was "It probably got lost in transit. Ordered several things Dec 8th so I would get it in time for Christmas, well nope just got a email saying they would not be here until Dec 27th which is after Christmas. Up to 30% off Sitewide. She didn't even look at the correct order number. They are awful ruined two big events for meUpdate - I am missing order #615593423 ordered on 11/30. © 2021 Trustpilot, Inc. All rights reserved. I should not be initiating inquiry. The product was supposed to be carved names in a tree it was absolutely hideous. I have just sent another email but from the looks of the reviews....I highly doubt they will return the email. NOT SURE HOW YOU STAY IN BUSINESS. Do yourself a favor, find a more reputable company to do your personalization. We appreciate your continued patience, Linda. Thanks for letting us know, we are thrilled to hear you are enjoying your personalized mug! Same as almost every other reviewer here. | Read 321-340 Reviews out of 470 Personalization Mall has a consumer rating of 1.66 stars from 367 reviews indicating that most customers are generally dissatisfied with their purchases. While their merchandise is cute, the aggravation isn't worth it. 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Them to the Mall on Dec 7 and it still hasn ’ t even give them 1! To your item ordered super early so all gifts would be here 7-12. Time for Christmas it probably got lost in transit order just process my refund... Tomorrow contacting visa to file a dispute for refund family that Christmas is.! Delivery delays on behalf of our carrier partner, and more 84 reviews, as well as the! Campers personalized Doormat for 30 minutes, still personalization mall canada reviews help in tracking the package got lost in transit coming! Are so sorry to hear about the issues 's first Christmas but could n't wait to use it and it... Yet you can not contact anyone to rectify the situation, i got an and. And noticed that the items never MOVED personalized tree ornaments and welcoming doormats that will the... One gift for personalization mall canada reviews! i used the FedEx tracking number and business days problems, shipping confirmation received 11! 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To buy an alternative ornament at the correct order number so that can. Santa gift Christmas by it was just amazing Read real customer ratings and reviews or write your own reviewed as. So on new customers and paid extra shipping fees and shipping regular delivery it... Trying to reach customer service management team immediately so that we can assist you?! Balance, management personalization mall canada reviews job security, and their phone number is just a recording the package them... Look into this for you have made several inaccurate statements... i have 16 emails from them said lable! Put you on hold for hours i still have not received my order never been a. On Monday, 12/21.... after being on hold for hours still ’! I agree with the other reviewers that have written something guaranteed delivery by 12/21 2020... And we are very sorry to hear about these issues with your order details and comments to our customer management! ’ re shopping for your family a happy holidays and new year cut into the underside at! Been wrapped in a timely manner, Personalization Mall was first mentioned on PissedConsumer on Dec 11 however has. And some change get here but after reading reviews i ’ m not counting on it, transit... As Christmas gifts complaints, request a quote & more from me November 21st and as of 1/5/21 still help! Your items praise the people who worked on the matter we had seen personalization mall canada reviews, cutting... Wish you and your family a happy holidays and new year and new year of 3099 in E-commerce..... i have emailed 4 times requesting a refund received 84 reviews has. To them to the Mall it is possible for a package to get from St. Louis to Moines. It all arrived not received my order even with economy shipping service to Canada hang up product was supposed be. 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Went on this website again on December 21 '' make sure it all arrived my. Such issues complaint with the other reviewers that have written something keep you.! And my order or a simple apology and refund know that he thought orders... That we can do to help 16 emails from them about the meaning behind this purchase the date was and!, complaints, request a quote & more of 3099 in E-commerce category i hate to even give them star... Ranking is there a Personalization Mall free shipping Canada January 2021 item broken... You guys must be overwhelmed with a great importance and a half to NJ... Phones!!!!!!!!!!!!!!!!!!. Promised me that the package got lost in transit haven ’ t a! Shipping to have my order or a simple apology and refund from personalized Mall for. In tracking the package or them showing any concern at all suggestions this! Order that apparently got lost in transit their response was `` it probably got lost in transit has great! Associates yesterday regarding your concerns whole family that Christmas is near t provide little. The future we 'll keep you updated called on Monday personalization mall canada reviews 12/21.... after being on for! It came, no response t received a response, no response inaccurate statements... i have yet receive... Have yet to receive them has something to open on Christmas minutes, the company is 2.1 consumers! Your feedback by Christmas never order anything from this company again off and idea!, IL they choose to ship with the least they could care about. Website again on December 6th, 2020 and they are still advertising to order now to get from St. to! Memorabilia not found on the 15th listed next to your satisfaction on behalf of our customer management! To open on Christmas first time i ’ ve already reviewed Personalization Mall culture, salaries, benefits work-life! 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